Help & Training

"Description begins in the writer's imagination, but should finish in the reader's."
— Stephen King

access-analyze-ug.pdf

Calix
Access Analyze User Guide

salesforce_cms_help.pdf
I led the doc team for Salesforce's new CMS. This is the GA version. We worked closely with PMs and devs from beta, pilot, and launch. I led the content strategy and structure.
User Guide: Experience Cloud.pdf
I worked on the builder topics in this doc set. My team completely revamped the content strategy of this already mature product.
I collaborated with the Trailhead team to create this training for the new Salesforce CMS product.
activate_r2.3_smg.pdf

Calix
Activate R2.3 System Management Guide

dpx_snmp.pdf

Calix
AXOS DPx SNMP Management Guide

CMS_Appliance.pdf

Calix
CMS Appliance Guide R13.x

This was one of the first things I worked on at Salesforce. We added a few new features to the Chatter functionality, so I overhauled this topic and added a new graphic.
I wrote this topic to help site architects envision their community site as part of our content strategy overhaul for the Experience Cloud help guide.
Internal Captions Project Announcement.mp4

Salesforce
DEI Project:  Add Captioning to Internal Videos

A collaborative project to improve the onboarding experience for our hearing impaired teammates.